Mystery Gold Coast Resort
Escape to Broadbeach's Number One Rated Five Star Hotel - a TripAdvisor Award Winner with a 98% rating! Enjoy a Mystery Getaway with Seven Nights for up to Four People in a Two Bedroom Ocean View Apartment for only $1,495. Valued at $4,000
- About
- Fine Print
- Facilities
- About Broadbeach
- Reviews
- FAQ
The Offer
Indulge in five star style with a seven night getaway at a mystery five star hotel at Broadbeach on the Gold Coast
The mystery hotel is number one rated on TripAdvisor, is the Winner of the TripAdvisor Travellers' Choice Award™ 2013 and is described as 'Excellent service, magnificent accommodation, perfect location'
You'll enjoy seven nights for four people in a two bedroom ocean view apartment; that’s as little as $53 per person, per night (four share)
Each apartment includes two bedrooms, fully appointed bathroom and your own kitchen so you can eat in or dine at one of the many nearby restaurants
With everything at your fingertips, you'll love the unlimited access to the hotel facilities including resort pool, outdoor spa, gymnasium, sauna, Teppanyaki BBQ, theaterette, Zen gardens and on-site Endota Spa
Located in the heart of buzzing Broadbeach; just a short walk from the beach, approximately 25 minutes from Gold Coast Airport and close to the theme parks including Sea World, Wet ‘n Wild, Movieworld and DreamWorld
Explore the chic cafes, alfresco restaurants and sophisticated bars, the Gold coast Hinterland wineries, Surfer’s Paradise and Main Beach, Gold Coast Golf Courses, Jupiter’s Casino and many shopping destinations including Pacific Fair, niecon Plaza and the Oasis Shopping Centre
What We Like
Broadbeach is the ultimate destination, perfectly positioned on the Gold Coast just minutes south of Surfers Paradise and only a short drive to both the Gold Coast and Brisbane Airport
You'll have your own two bedroom apartment (perfect for groups of friends or families) in a five star resort. A full kitchen allows you to self-cater or dine out
Top rated on TripAdvisor with hundreds of glowing reviews
The Fine Print
Valid from 13 February 2013 until 15 September 2013 (bookings must be made by 1 May 2013)
Surcharges apply for the following periods: 27 March 2013 until 28 April 2013 ($75 per night surcharge); 20 June 2013 until 15 July 2013 ($50 per night surcharge)
Booking Guarantee! Book before 26 February 2013 and if you don't get your preferred dates (within the validity period) we will give you a FULL Refund (evidence of attempted booking must be provided prior to 28 February 2013). Refunds are not available if you are not able to secure your preferred dates after that date
Strictly subject to availability and please book early to lock in your preferred dates. After 26 February 2013, bookings for specific dates during the validity period will be accepted on a 'first in, best dressed' basis
Voucher valid for four people (aduls or kids)
Maximum room occupancy: Up to five people (adults or kids). Please see extra guest policy
Please note, the bedding configuration is one queen bed and two singles
Extra guest policy: An additional guest may be added for a surcharge of $70 (per seven night voucher). A sofa bed and linen are provided
Members can purchase up to five vouchers for themselves and up to five vouchers as gifts for different recipients
Purchase multiple vouchers and extend your trip! For example, you can buy two vouchers and go on a fourteen night holiday (subject to availability)
Bookings are absolutely essential. Redemption instructions can be found on the voucher
Not valid in conjunction with any other offer and not redeemable for cash
Value has been determined based on the hotel’s published rack rates provided and the value of inclusions
Accommodation provider cancellation and change of date policy applies
Any surcharges are payable directly to the accommodation provider
A refundable deposit (on check out) of $100 per voucher to be paid to the accomodation provider on booking via credit card
These packages are for luxury accommodation only. Flights are not included and need to be purchased separately
Redemption instructions can be found on the voucher
Two Bedroom Ocean View Apartment
The Two Bedroom Ocean View Suites have a large private balcony and stunning views out to the Pacific Ocean. These suites feature exceptional interior design with European appliances, imported stone bench tops and premium fittings throughout. The main bedroom features a queen bed and private ensuite.
Features
European appliances
Balcony
Pacific Ocean views
Air-conditioning
Full kitchen
Dishwasher
Tea/coffee making facilities
Refrigerator - full size
Separate shower & bath
Washing machine
Dryer
Hairdryer
In-room heater
Iron & ironing board
Opening windows
Alarm clock
CD player
DVD player
Cable TV
Desk
Hotel Facilities
Outdoor spa
Heated resort pool
Theatrette
Gymnasium
Sauna
Steam room
Tour desk
Teppanyaki barbecue
Tai chi lawn
Zen gardens
Located just minutes south of bustling Surfers Paradise, Broadbeach is within easy reach of both Gold Coast and Brisbane Airports.
With two patrolled swimming areas, along with beautiful alfresco restaurants, chic cafes, luxury day spas, fantastic boutiques, Jupiter's Casino and of course the many theme parks, Broadbeach has something for everyone.
Whether you're after a family getaway, couples escape, girls or boys week away or a fun week away with friends, Broadbeach is the place to be.
I cannot reccomend this place enough. They constantly went out of their way to be welcoming and helpful. The facilities are first rate the Theather room was quite a hit with the kds and the pool was great for my 3 year old. The only bad thing is this will be my standard from now on and the bar is now set pretty high..'Tripadvisor.com.au
We stayed for a week in tower 2 in a 2 bedroom premium ocean suite in early February 2012 - Apt #11407. The staff were amazing & more than helpful throughout our entire stay. The apartment was stunning with quality fittings, features, and thoughtfully stocked mini-bar. Beds were very comfortable & view, breath-taking. The Ipad & Internet was great for researching local attractions & discovering all that the hotel had to offer. Our son & his cousins loved the games room, pools & gym. The cinema was being repaired that week unfortunately. The Zen gardens were wonderful to walk through & cook a BBQ dinner near. It rained for at least half of our stay so it was great to have a partial indoor pool & lots of activities within the hotel. Having the restaurants (including Max Brenners) below the hotel, Woolworths, children's park & beach across the street meant we didn't need to use the car. Pacific Fair & the casino are only a few blocks away. We would recommend this hotel to anyone with a family. A luxurious hotel, with a huge range of features & so quiet. A great week!'Tripadvisor.com.au
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Voucher redemption is at the discretion of the business providing the service or product. Most businesses tend to enforce the validity terms of the voucher and often are not able to extend past the validity date. We always prefer if our members can use their voucher at any time, but unfortunately, redemption after expiry is purely at the discretion of the business.
Please note, many businesses book out prior to the voucher expiry - we suggest making a booking at least four weeks prior to the end of the validity period (and if you’re trying to get a booking for a popular time, like a weekend, the booking should be made as soon as possible. The earlier you book, the more likely it is that you will get your preferred booking time!)
It is very rare for Ouffer to issue a refund in cases where the voucher has expired. Most offers have a redemption period of at least 3 months, which is usually plenty of time for all purchasers to use their voucher. In any case - the expiry date of each offer is clearly stated in the “Fine Print” section of the offer page, and it is the responsibility of the purchaser to ensure that they have availed of the offer before this date!
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Please note that Ouffer is the medium through which businesses feature their services, and cannot be held responsible for the services provided by such businesses. If you have a complaint about a featured business or the service that they have provided, the first step should be to contact the business directly. They may be able to take steps to resolve the situation, which will usually be similar to steps taken when dealing with any customer complaint.
You will be able to find contact details for the featured business on the offer-page. Other conditions (such as the expiry date) can be found in the “Company” section of the offer-page.
Alternatively, you can ask the Ouffer Customer Experience Team and we will get back to you as soon as possible.
Please note, it is really important whenever making a refund request to provide very detailed and accurate information - if any information provided is false, we will not be able to provide a refund to you.
We always provide a credit or refund when a business is no longer operating and you have a valid voucher. You can find our Refund Policy at http://experiences.ouffer.com/refund-policy-adma for further information.
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+How can I resolve an issue with a product I purchased?
If you've purchased a product that you redeemed directly with a vendor, the first step is to try to contact them - their details should be on the voucher.
If you the vendor isn't getting back to you, or if you've purchased a product that was shipped directly to you without the need to redeem your voucher, please let us know exactly what the difficulties you have are by email to support@ouffer.com and we'll do our best to help!
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Firstly, make sure you are signed up!
Then, after logging in - click 'Buy Now' towards the top-right of the offer page. On the next page, you will be asked to confirm the quantity of vouchers that you wish to purchase (if you're using credits to purchase, this is where you can select how much credit you want to use).
If you're buying a product, you may also be required to provide your Postal Address, or your choice of redemption location. Always make sure you enter the correct address for delivery.
Once you've done all that, you can then go ahead and click “Complete My Order” towards the bottom of the page. The number of credits selected (if any) will be deducted from the cost of the voucher, and the corresponding number of credits removed from your account.
Follow the on-screen instructions from here - you can pay via a registered PayPal account, or using your credit/debit card.
As always, if you you have any questions at all, please don't hesitate to contact us at support@ouffer.com.
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+How do I locate my voucher?
After you buy a voucher, you'll get an email with a link to download (and print) your voucher. Unfortunately, some mail servers automatically transfer our emails to your 'junk' mail box.
(If you haven't been getting our emails, it's also a good idea to make sure that you added us as a 'safe sender' to make sure our emails aren’t going to your junk box!)
But, you can also actually log into your account and print the vouchers off whenever you like! Here's how:
- Sign into the site,
- Hover over “My Account” at the top-middle of the screen.
- Choose “My Ouffers” from the drop-down menu.
- Choose “All” towards the top-right corner of the screen.
- Click “View/Print” next to the voucher you need to view/print.
Instructions on how to redeem the voucher will be contained on the voucher itself.
Things to keep in mind:
Lots of our members have more than one email address – if you log into your account and you can’t find your voucher, you may have used a different email address to purchase – for example your work email or your personal email address. Try all the email addresses you have and if you still can’t find it, let us know.
If you used PayPal to purchase, what happens is that a new account will be created using your PayPal email address. If your login email for PayPal and Ouffer are the same then there won't be any problems, but if you use a different address for PayPal, a new Ouffer account with that PayPal email will be created. Your voucher will be placed in that account.
If you purchased a voucher and it isn't showing up, the next step is to check your credit card statement (on-line if you have access!). If there is a charge there, please send an email right away to Ouffer so the team can investigate it for you. Please include as much detail as possible to help us assist you as quick as we can.
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+How do I refer a friend?
In order to refer a friend to Ouffer, you just need to…
First log in to Ouffer! After logging in, in the top corner of the page, there is a link which says “Invite Friends, get $5”. You will then be taken to a page that provides personal “referral link”. You can copy and paste this link into an email to all of your family and friends (or even use the Facebook and Twitter sharing buttons). If any of your friends sign up to Ouffer, we'll give you $5 credit as soon as they make their first purchase.
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+I’ve booked my travel dates with the hotel - am I able to change them?
Most of our hotel partners allow one change of date, however, that will depend on the hotel’s cancellation policy (and how far away your booking is). If your booking is for tomorrow, it is unlikely you will be able to change your travel date, however, if your booking is six months away, most hotels will accommodate a change of date. Some hotels may charge a small administrative fee for any chances (at their own discretion).
We’re more than happy to assist where we can, but any date requests need to be made with the hotel directly.
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+I bought a gift voucher, how do I find it?
At the end of the offer, we will send a link to download the gift voucher – exactly like a normal voucher. You can send the voucher as a PDF to the lucky recipient, or you can print it off and combine I with a card if you prefer!
To find your gift vouchers you just need to log on to Ouffer and then click on the "My Account" link, which appears once you have signed in, and select My Ouffers.
Once you’ve logged in you will notice several tabs, 'Active', 'Used', ‘Offered’, 'Expired' and ‘All’ If you click on Offered you’ll be able to see any gift vouchers you’ve bought!
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+I bought an offer - what do I do now?
You will find instructions on how to redeem the offer on the voucher itself. Depending on the offer you've purchased, you may need to contact the featured business to make a booking - contact details will be provided on the voucher. You may also find them in the “Fine Print” or “Company” section on the offer page, along with any other conditions relevant to that particular offer.
Your redemption code is the code printed at the top of your voucher - in almost all cases, you will need to give this code when redeeming the offer you have purchased - this is so that our partners can verify that the voucher is valid and provide you with the service advertised.
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+I can't use my voucher any more - can I give it to someone else?
Yes, your vouchers should be fully transferable (unless the terms of a specific offer state otherwise). So long as you haven’t used part of your voucher, you can give it to a friend or family member. If you’ve had part of a treatment or service, you aren’t able to give the voucher away though.
If a voucher has expired, it unfortunately can't be used by anyone.
Whenever you buy a voucher which needs a booking, always be sure to book well in advance of the expiry - the earlier the better. Just to make sure no one misses out, most vouchers will need to be booked between two and four weeks before their expiry.
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The above information will enable us to provide you with a much quicker response!
We like to try to reply to any enquiry as quickly as possible. Our support team are based in Sydney and Melbourne, working between 9.00am and 8.00pm AEST. If your contact us outside those hours, it may take us a bit longer to reply.
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If your password doesn’t work, you can get a new one by clicking on the "Forgot Password” link underneath the login box.
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+What does the 'Mark as Used' Button do?
The 'Mark as Used' button allows you to move your used vouchers to the Used section. That way, you can check exactly what vouchers have yet to be used.
It’s pretty handy when you’ve bought a few vouchers for one place but don’t use them all at once. You can check your used vouchers by clicking on USED Vouchers and also, if you click Mark as Used by mistake, you can bring the voucher back by clicking on Mark as New – good as new!
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+What is credit, and how do I use it?
If you are using credits for your entire purchase, you won't need to enter any credit card details - you can just ignore the box.
If you are using credit for part of the purchase, you will need to use a credit card to 'top up' the purchase. For example, if you have $15 credit stored up, and you are buying something that costs $100, you would just need to pay the $85 top-up amount from your credit card or PayPal account.
Your credits will expire 365 days after they have been granted, although this doesn’t apply to specific promotions which state otherwise.
Your credit is personal to you, so you can’t give it away - but you can buy a voucher for someone as a gift using your credit.
If you look at your bank statement right after a purchase, you may notice more than one charge on there (usually, there will be the full amount and the amount less the credit on your statement).
That is an unfortunate requirement of the banks – we haven’t really charged you twice! The charge you noticed for the full amount is what banks call a ‘pre-authorisation’. Ouffer doesn’t actually charge anything until after the deal closes – the pre-authorisation is just a hold on those funds.
When our system goes to charge you, it will see that you are using credit and will adjust the cost accordingly. The original ‘pre-authorisation’ will ‘drop off’ within one to five business days (depending on which bank you're with).
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+Why have I been charged twice?
If there are two charges on your statement, it is most likely that the first is a ‘pre-authorisation’, rather than an actual charge. The ‘pre-authorisation’ will be removed by your bank between one to five business days (depending on which bank you use for your credit card).
If you noticed that you actually bought more vouchers than you intended, please contact us at support@ouffer.com immediately. So long as Ouffer is told promptly, we can usually credit or refund the mistakenly bought vouchers (but that will depend on how quickly we’ve been notified and if any bank or administration fees have been incurred).
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